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Motlow adds video and chat to financial aid office info options

Motlow’s new chatbot offers students 24/7 financial aid answers for the fall semester and beyond. They also added a new video portal. {File Photo}

MOORE COUNTY — Would be Motlow students can now get financial aid questions answered 24 hours a day, seven days a week, 365 days a year with the college’s new GetAnswers video portal and AI chatbot services. The two news way to contact Motlow are in response to the overwhelming interest in students seeking to attend fall classes, they said in a press release.

“The GetAnswers Video portal hosts short informational videos on a wide range of financial aid topics ranging from the financial aid process to personal finance,” said Motlow Executive Director of Financial Aid Joe Myers. “The videos have an option for Spanish in the closed caption and the transcript. Viewers may select one of the suggested playlists or search for specific topics to begin watching.

“The Artificial Intelligent Chatbot is an engaging tool to have financial aid questions answered anytime. The Chatbot has an extensive knowledge base that is always growing. Still, in the event it cannot provide an answer to a financial aid related topic, it can facilitate the connection with one of our financial aid counselors for additional individualized assistance.”

The priority deadline for financial aid passed on July 15. Students who submitted all paperwork by then have the best chance of being processed when fall classes start in late August. Students who provide financial aid information after July 15 may not have complete financial aid when classes begin and may have to pay their tuition and fees before their processing of financial assistance is finalized.

Fall classes will begin at Motlow on August 24 with a blend of online and on-campus classes scheduled. The College has created a health-assessment form that all students, employees, and visitors will be required to complete daily before arriving on campus. All students, employees, and visitors to any Motlow campus are required to submit the health assessment before coming on campus. Mask wearing and social distancing guidelines will be enforced.

To learn more about the new financial aid options click here. To learn more about the new social distancing and health guidelines click here. •

{The Lynchburg Times is the only independently owned and operated newspaper in Lynchburg. We cover Metro Moore County government, Jack Daniel’s Distillery, Nearest Green Distillery, Tims Ford State Park, Motlow State Community College, Moore County High School, Moore County Middle School, Lynchburg Elementary, Raider Sports, plus regional and state news.}

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