Metro Utilities updates COVID-19 changes; drive thru is closing

LOCAL NEWS — Based on Governor Bill Lee’s Stay at Home order, the Metro Utilities Department (MUD) is updating their operating procedures, again. Beginning on Monday, April 6, employees will stop taking drive thru payments. Citizens will need to either drop off their payment in the night depository or mail it to the MUD post office box.

Their new hours of operation for office staff will be Monday through Thursday from 8 a.m. to 4 p.m. Office staff will be splitting shifts so that no two employees are in the office at the same time. Representative Brooke Fanning also reports that one water department employee is basically “sheltered in place” at the Metro Water Plant … not because he has any COVID-19 related illness but rather to ensure he isn’t exposed to any.

“Citizens need their water to get through this,” Fanning said. “So we are taking every precaution.”

Fanning also said that MUD will also not be assessing penalties or service interruption until further notice. To mail in a payment, send it to P.O. Box 503, Lynchburg, TN 37352. For questions, go to the M.U.D. website, Facebook page, or call them at 931-759-4297.•

{The Lynchburg Times is the only independently owned and operated newspaper in Moore County … covering Metro Moore County government, Jack Daniel’s Distillery, Nearest Green Distillery, the Lynchburg Music Fest, Tims Ford State Park, Motlow State Community College, Moore County High School, Moore County Middle School, Lynchburg Elementary, Raider Sports, plus regional and state news.}

MUD announces billing, due date changes

LOCAL NEWS — The Metro Utilities Department announced on Tuesday that they’ll be making significant billing changes beginning in July. As a result, your due dates, invoice format, and account numbers will all be changing.

According to a press release, the changes will happen “to allow enhanced usage information and more online options for reviewing and paying your water bill.” Consequently, all water meters will be read on the last full week of any given month and all MUD bills will arrive the first week of the month. Then bills will be due no later than the 15th of each month.

“We understand that you may have to make adjustments to accommodate the new due date,” MUD officials told The Times. “During the months of July and August, we will waive any penalty or late fee for bills due on the 15th and not paid until after the 25th of the month. Any payment received after the 25th of the month will incur a 10% penalty.”

After the month of August, all due dates and penalties will be applied as stated on the bill. Any customer on automatic payments through ACH, will see those payments post on the 15th unless that date falls on a weekend. In that case, automatic payments will be processed the first business day after the 15th.

Starting in July, members can also login into the Metro Utility Department website to view their usage, or pay their bills online.

“We’re excited about many of the new offerings we will be able to provide in the future as a result of this change but we also understand how changing the due date can be disruptive. That’s why we will work with you to make this transition as easy as possible,” MUD officials said.

For more information, contact the MUD offices at 931.759.4297. •

{The Lynchburg Times is an independently owned and operated newspaper that publishes new stories every morning. Covering Metro Moore County government, Jack Daniel’s Distillery, Nearest Green Distillery, Tims Ford State Park, Motlow State Community College, Moore County High School, Moore County Middle School, Lynchburg Elementary, Raider Sports, plus regional and state news.}

Metro Utilities Board meets March 10

LOCAL NEWS — The Metro Utilities Board will meet in a regular session meeting on Tuesday, March 10 at 6 p.m. Meetings take place at the Metro Utilities Department (MUD) Building located at 705 Fayetteville Highway.

There are two new items to be discussed: 1) a system-wide meter replacement program, and 2) the rehabilitation of the wastewater treatment plant head works. Both items will require financing and thus will be presented for approval to the Metro Council at a later date.

For more information, contact the Metro Utility Department offices at 931-759-4297 or learn more at their website by clicking here. •

{The Lynchburg Times is an independently owned and operated newspaper that publishes new stories every morning. Covering Metro Moore County government, Jack Daniel’s Distillery, Nearest Green Distillery, Tims Ford State Park, Motlow State Community College, Moore County High School, Moore County Middle School, Lynchburg Elementary, Raider Sports, plus regional and state news.}

MUD increases local water, sewer rates

LOCAL NEWS — Did you happen to notice that your September water bill seemed a little higher? No, you don’t have a water leak (probably), it’s simply time for the Metro Utilities Departments’s (MUD) rate adjustment. Tennessee state law mandates that MUD operate self-sufficiently and that customer rates reflect the actual cost of providing water and sewer in Metro Moore County. Customer fees are MUD’s only source of revenue.

Previously, the water rates were $24.88 for the first 2000 gallons and $10.15 for each additional 1000 gallons. Now those rates are divided into residential, commercial, and industrial rates. Residential water rates include a $7.70 service charge and $9.65 per 1000 gallons. Commercial water rates include a $7.70 service charge and $12.28 per 1000 gallons. Industrial water rates include a $7.70 service charge and $13.94 per 1000 gallons.

Previously, sewer rates were $18.24 for the first 2000 gallons and $10.49 for each additional 1000 gallons. Now those rates are divided into residential and commercial. Residential sewer rates include a $5.38 service charge and $11 per 1000 gallons. Commercial sewer rates include a $5.38 service charge and $14 per 1000 gallons. There is no industrial sewer rate listed on the MUD’s information.

The last rate increase happened in August 2018. Before that, water and sewer rates had not been adjusted since July 2012. For more information, visit the MUD website by clicking here or call them at 931-759-4297. •

{The Lynchburg Times is an independently owned and operated newspaper that publishes new stories every morning. Covering Metro Moore County government, Jack Daniel’s Distillery, Nearest Green Distillery, Tims Ford State Park, Motlow State Community College, Moore County High School, Moore County Middle School, Lynchburg Elementary, Raider Sports, plus regional and state news.}