MUD reminds customers of holiday schedule and lock offs

The MUD offices will be closed on November 26-27 for Thanksgiving. To avoid lock off, customers should make past due payments prior to 4 p.m. on Wednesday. (File Graphic)

LOCAL NEWS — The Metro Utilities Department (MUD) reminds customers that their offices will be closed on Thursday, November 26 and Friday, November 27 for Thanksgiving. This means that water customers with a past due bill will need to make a payment no later than 4 p.m. on the Wednesday prior to Thanksgiving in order to avoid a water lock off. Lock offs will not take place until after the holiday on Monday, November 30.

MUD officials say that they have made attempts to contact everyone that is currently on the lock off list. Payments can be made via U.S. mail, at the MUD offices, or 24/7 online.

There is a $100 reconnection fee. MUD officials say that if you make your payment in the night drop off box after 4 p.m. on November 25, it should include the additional $100 plus the balance due.

If you have questions, call the MUD offices at 931-759-4297 or visit their website by clicking here. •

{The Lynchburg Times is the only independently owned and operated newspaper in Lynchburg, Tennessee. We cover Metro Moore County government, Jack Daniel’s Distillery, Nearest Green Distillery, Tims Ford State Park, Motlow State Community College, Moore County High School, Moore County Middle School, Lynchburg Elementary, Raider Sports, plus regional and state news.}

Council approves $2.5 million sewer project

Collapsed pipes, blocked sewer lines, sewage back ups, and even a moratorium handed down by the state limiting growth, Metro Utilities seeks to avoid these bad outcomes by moving forward with a $2.5 million sewer system rehab. [File Photo}

LOCAL NEWS | Collapsed pipes, blocked sewer lines, sewage back ups, and even a moratorium handed down by the state limiting growth … these are just a few of the bad things that can happen if Metro Moore County does not address pressing issues in its sewer system. That’s the opinion Metro Utilities Department (MUD) General Manager Russell Sells presented to the Metro Council on Monday as he appeared before the council to request permission to move ahead with a $2,500,000 State Revolving Fund (SRF) Loan to repair the sewer system and restore capacity with an eye towards growth in the county.

Together with S&ME Project Manager Travis Wilson, Sells stated that recent flow studies during both wet and dry conditions revealed multiple root balls, cracks, and other defects that could result in major failures in the future. He also explained the flow monitoring uncovered a massive increase in peak times sewer flow.

Designed and build around 1960, the current system’s built to managed around 300,000 gallons a day. Flow monitoring revealed that during wet weather the system was trying to handle more than 940,000 gallons — a 526 percent increase.

“There’s just no way it can pump that much over a six inch main line,” Sells explained.

According to Sells, if that flow has nowhere to go it can back up into local homes and business, or even overflow through the tops of local manholes.

“The Tennessee Department of Environment and Conservation (TDEC) allows us five overflows in a single calendar year and we’ve come right up to the edge of that several times.”

Not only could overflows cause Metro problems with state and federal regulatory agencies but they can also fine the local utility. Instead, MUD would like to rehab and repair the older concrete and clay sewer lines with a $2,500,000 project funded by money already baked into the most recent water and sewer increases and facilitated through the low interest loan.

“We try to think four to five years ahead,” explained Sells.

Wilson added that proactive fix are less costly than emergency repairs. The plan calls to rehab 7,000 – 10,000 of Metro’s 40,000 feet of sewer line.

“Point repairs cost around $10,000 each,” Wilson said. “You can rehab it with lining for around $48 a foot. It’s a very economical repair.”

The Metro Council voted unanimously to move ahead with the project. The resolution will require two more readings and a public hearing. If it receives final approval, MUD anticipate work to begin next spring with an estimated completion date of February 2022.

For questions about the project, contact MUD at 931-759-4297. The Metro Council will meet again on Monday, October 19 at 6:30 p.m. at the Lynchburg Legion Building. •

{The Lynchburg Times is the only independently owned and operated newspaper in Lynchburg, Tennessee. We cover Metro Moore County government, Jack Daniel’s Distillery, Nearest Green Distillery, Tims Ford State Park, Motlow State Community College, Moore County High School, Moore County Middle School, Lynchburg Elementary, Raider Sports, plus regional and state news.}

MUD: Water disconnects will resume on August 26

The Metro Utility Department (MUD) will resume disconnects for past due water and sewer bills beginning August 26. {File Photo}

MOORE COUNTY — In case you haven’t noticed, paying your water and sewer bill is a little different these days. One, local bills are now due 10 days later on the 15th of each month instead of the fifth. Two, Metro Utility District (MUD) bills now come with a South Carolina post mark … and a clever return payment envelope. Three, MUD customers can now pay their bills online in addition to at the drive thru, in the overnight drop box, or via USPS mail.

Now that customers have had a chance to get used to the changes, MUD wants to remind customers that they will resume water disconnects for past due accounts beginning Wednesday, August 26.

“All accounts that have a past due balance prior to July of this year will need to be paid by 4 p.m. on Tuesday, August 25,” a MUD representatives said.

MUD recently changed their billing cycle to accommodate new billing software. All water and sewer bills are now due the 15th of each month. To make this transition easier, they suspended all late fees and disconnects beginning in February.

Should a customer get locked off, not only will they need to pay their past due balance in full but they’ll also be charged a $100 reconnect fee. MUD will also start applying late penalties – something they’d suspended – beginning in September.

Customers can make payments in several ways: in person via the drive thru window, at the night drop box, online, or by mailing in a check to P.O. Box 503, Lynchburg, TN 37352. The MUD offices are open Monday through Friday from 7:30 a.m. to 4 p.m. They close daily from 12-1 p.m. for lunch. For more information, call 931-759-4297. •

{The Lynchburg Times is the only independently owned and operated newspaper in Moore County … covering Metro Moore County government, Jack Daniel’s Distillery, Nearest Green Distillery, the Lynchburg Music Fest, Tims Ford State Park, Motlow State Community College, Moore County High School, Moore County Middle School, Lynchburg Elementary, Raider Sports, plus regional and state news.}

Metro Utilities updates COVID-19 changes; drive thru is closing

LOCAL NEWS — Based on Governor Bill Lee’s Stay at Home order, the Metro Utilities Department (MUD) is updating their operating procedures, again. Beginning on Monday, April 6, employees will stop taking drive thru payments. Citizens will need to either drop off their payment in the night depository or mail it to the MUD post office box.

Their new hours of operation for office staff will be Monday through Thursday from 8 a.m. to 4 p.m. Office staff will be splitting shifts so that no two employees are in the office at the same time. Representative Brooke Fanning also reports that one water department employee is basically “sheltered in place” at the Metro Water Plant … not because he has any COVID-19 related illness but rather to ensure he isn’t exposed to any.

“Citizens need their water to get through this,” Fanning said. “So we are taking every precaution.”

Fanning also said that MUD will also not be assessing penalties or service interruption until further notice. To mail in a payment, send it to P.O. Box 503, Lynchburg, TN 37352. For questions, go to the M.U.D. website, Facebook page, or call them at 931-759-4297.•

{The Lynchburg Times is the only independently owned and operated newspaper in Moore County … covering Metro Moore County government, Jack Daniel’s Distillery, Nearest Green Distillery, the Lynchburg Music Fest, Tims Ford State Park, Motlow State Community College, Moore County High School, Moore County Middle School, Lynchburg Elementary, Raider Sports, plus regional and state news.}

MUD announces billing, due date changes

LOCAL NEWS — The Metro Utilities Department announced on Tuesday that they’ll be making significant billing changes beginning in July. As a result, your due dates, invoice format, and account numbers will all be changing.

According to a press release, the changes will happen “to allow enhanced usage information and more online options for reviewing and paying your water bill.” Consequently, all water meters will be read on the last full week of any given month and all MUD bills will arrive the first week of the month. Then bills will be due no later than the 15th of each month.

“We understand that you may have to make adjustments to accommodate the new due date,” MUD officials told The Times. “During the months of July and August, we will waive any penalty or late fee for bills due on the 15th and not paid until after the 25th of the month. Any payment received after the 25th of the month will incur a 10% penalty.”

After the month of August, all due dates and penalties will be applied as stated on the bill. Any customer on automatic payments through ACH, will see those payments post on the 15th unless that date falls on a weekend. In that case, automatic payments will be processed the first business day after the 15th.

Starting in July, members can also login into the Metro Utility Department website to view their usage, or pay their bills online.

“We’re excited about many of the new offerings we will be able to provide in the future as a result of this change but we also understand how changing the due date can be disruptive. That’s why we will work with you to make this transition as easy as possible,” MUD officials said.

For more information, contact the MUD offices at 931.759.4297. •

{The Lynchburg Times is an independently owned and operated newspaper that publishes new stories every morning. Covering Metro Moore County government, Jack Daniel’s Distillery, Nearest Green Distillery, Tims Ford State Park, Motlow State Community College, Moore County High School, Moore County Middle School, Lynchburg Elementary, Raider Sports, plus regional and state news.}

Metro Utilities Board meets March 10

LOCAL NEWS — The Metro Utilities Board will meet in a regular session meeting on Tuesday, March 10 at 6 p.m. Meetings take place at the Metro Utilities Department (MUD) Building located at 705 Fayetteville Highway.

There are two new items to be discussed: 1) a system-wide meter replacement program, and 2) the rehabilitation of the wastewater treatment plant head works. Both items will require financing and thus will be presented for approval to the Metro Council at a later date.

For more information, contact the Metro Utility Department offices at 931-759-4297 or learn more at their website by clicking here. •

{The Lynchburg Times is an independently owned and operated newspaper that publishes new stories every morning. Covering Metro Moore County government, Jack Daniel’s Distillery, Nearest Green Distillery, Tims Ford State Park, Motlow State Community College, Moore County High School, Moore County Middle School, Lynchburg Elementary, Raider Sports, plus regional and state news.}

MUD increases local water, sewer rates

LOCAL NEWS — Did you happen to notice that your September water bill seemed a little higher? No, you don’t have a water leak (probably), it’s simply time for the Metro Utilities Departments’s (MUD) rate adjustment. Tennessee state law mandates that MUD operate self-sufficiently and that customer rates reflect the actual cost of providing water and sewer in Metro Moore County. Customer fees are MUD’s only source of revenue.

Previously, the water rates were $24.88 for the first 2000 gallons and $10.15 for each additional 1000 gallons. Now those rates are divided into residential, commercial, and industrial rates. Residential water rates include a $7.70 service charge and $9.65 per 1000 gallons. Commercial water rates include a $7.70 service charge and $12.28 per 1000 gallons. Industrial water rates include a $7.70 service charge and $13.94 per 1000 gallons.

Previously, sewer rates were $18.24 for the first 2000 gallons and $10.49 for each additional 1000 gallons. Now those rates are divided into residential and commercial. Residential sewer rates include a $5.38 service charge and $11 per 1000 gallons. Commercial sewer rates include a $5.38 service charge and $14 per 1000 gallons. There is no industrial sewer rate listed on the MUD’s information.

The last rate increase happened in August 2018. Before that, water and sewer rates had not been adjusted since July 2012. For more information, visit the MUD website by clicking here or call them at 931-759-4297. •

{The Lynchburg Times is an independently owned and operated newspaper that publishes new stories every morning. Covering Metro Moore County government, Jack Daniel’s Distillery, Nearest Green Distillery, Tims Ford State Park, Motlow State Community College, Moore County High School, Moore County Middle School, Lynchburg Elementary, Raider Sports, plus regional and state news.}